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Billing Specialist

2 months ago

Hicksville, New York, United States First Advantage Full time
Job Overview

At First Advantage, we prioritize our people, fostering a diverse and inclusive environment that values every voice. We are a leading provider of essential background screening solutions for prominent Fortune 100 and Global 500 companies.

Position Summary

The Billing Analyst plays a crucial role in managing billing processes and vendor payments. This position involves addressing customer inquiries and resolving issues through our support systems. The ideal candidate will possess strong analytical skills and be adept at navigating various systems to extract and interpret data.

Key ResponsibilitiesBilling Analysis:
  • Examine and assess customer billing statements to detect discrepancies or unusual charges.
  • Resolve billing issues by collaborating with internal teams and external vendors.
  • Ensure the accuracy and completeness of billing information across multiple systems.
Vendor Payment Oversight:
  • Track and analyze vendor payments to guarantee timely and precise processing.
  • Address payment discrepancies by coordinating with vendors and internal departments.
  • Maintain comprehensive records of vendor transactions and communications.
Customer Support:
  • Handle customer inquiries and support tickets related to billing and payments professionally and promptly.
  • Provide clear explanations and resolutions to customers regarding their accounts and billing issues.
  • Escalate complex matters to the appropriate departments as necessary.
System Proficiency:
  • Utilize various software systems to retrieve, analyze, and update billing and payment data.
  • Maintain a solid understanding of the systems utilized for billing and vendor payments.
Reporting and Documentation:
  • Generate regular reports on billing and payment activities, highlighting any issues or trends.
  • Document all customer interactions and resolutions within the support system.
Qualifications

The successful candidate will have a minimum of 4 years of experience in billing, accounts payable, or a related field, along with a High School Diploma/GED. An A.S. or B.A. degree in accounting, finance, or a related field is preferred.

Essential Skills
  • Strong analytical and problem-solving abilities.
  • Proficiency in financial software and databases.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • High attention to detail and accuracy.
  • Familiarity with ticketing systems and financial software is advantageous.
Personal Attributes
  • Professional demeanor with a customer-focused approach.
  • Ability to work independently and collaboratively.
  • Strong organizational skills and capacity to handle confidential information.
Work Environment
  • This is a full-time remote position.
  • Standard office hours will align with US Eastern Standard Time Zone.
Why Choose First Advantage?

First Advantage is undergoing a technology transformation, seeking experts eager to engage with advanced technologies and enhance user experiences. We offer a range of benefits, including:

  • Remote work opportunities
  • Comprehensive medical, vision, and dental plans
  • 401k with employer matching
  • Flexible Paid Time Off (PTO) and paid company holidays
  • Access to new technology and growth opportunities

We are committed to fostering an inclusive workforce and supporting our community members. First Advantage is an equal opportunity employer, valuing diversity and ensuring fair hiring practices.