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Medical Office Manager
2 months ago
South Lake Gastroenterology, INC is seeking an experienced and high-energy Office Manager to join our team. As a key member of our administrative staff, you will be responsible for the efficient daily operations of our medical office, while providing positive leadership to all practice team members.
Responsibilities- Operational Management
- Develop and implement policies and procedures to ensure smooth office operations.
- Direct and supervise team members at assigned site locations.
- Responsible for evaluating team member needs to ensure adequate staffing.
- Team Leadership
- Immediately resolve issues that may arise among team members and carry out regular team member performance checks in accordance with office policies.
- Encourage good relationships between team members and patients, making sure patients are aware of services available and helping them to access them.
- Administrative Support
- Prioritize and/or manage team member workload, appropriately assigning duties to them.
- Adjust schedules as needed during team member absences; monitor attendance.
- Review weekly time records of office team; monitor overtime.
- Compliance and Training
- Maintain positive and professional attitude with all internal and external customers.
- Facilitate and provide specialized training as needed.
- Cross-trained in all areas of the office.
- Education and Experience
- Associate's Degree from a College or university and three or more years of related experience; or equivalent combination of education and experience.
- Previous supervisory or team lead experience preferred.
- Skills and Knowledge
- Skill in identifying problems, researching, and recommending solutions.
- Skill in developing and maintaining high level of quality care/quality assurance.
- Skill in exercising high degree of initiative, judgment, discretion, and decision making.
- Knowledge of Electronic Health Record (E.H.R)
- Billing experience
- Knowledge of medical terminology.
- Knowledge of front office processes to include end-of-day procedures
- Knowledge of practice management systems functionalities and proper administration of information that should be captured and maintain in the system
- Knowledge of principles of employee development to ensure appropriate training and mentoring of team members.
- Knowledge of office technology, Microsoft office.
- Sufficient knowledge of policies and procedures to accurately answer questions from internal and external customers.
- Knowledge and understanding of patient confidentiality HIPAA guidelines.
- Full-time position
- 8 hour shift
- Monday to Friday
- 401(k)
- Health insurance
- Paid time off
- Retirement plan
- Profit Sharing