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Customer Service Representative
2 months ago
Are you passionate about delivering exceptional customer experiences? Do you have a knack for resolving issues and providing top-notch support? We're seeking a skilled Customer Service Representative to join our team at Randstad.
Job SummaryWe're looking for a highly motivated and customer-focused individual to provide support to our clients via phone and click-to-chat. As a Customer Service Representative, you'll be responsible for answering incoming calls, processing transactions, and maintaining customer service metrics.
Key Responsibilities- Answer incoming call volume and provide written communication for all lines of business
- Process transactions for multiple lines of business, systems, and products
- Use multiple computer applications to efficiently manage tasks
- Participate in department initiatives and goals to drive business success
- Maintain customer service metrics on call volume, quality of call, and attendance
- 1+ years of customer call center experience
- Demonstrated ability to work successfully in a metric-driven environment
- Proven track record of attendance and punctuality
- Ability to adapt to change and learn new skills
- Bi-lingual Spanish a plus
- Excellent written and communication skills
As a Customer Service Representative at Randstad, you'll enjoy a comprehensive benefits package, including health insurance, an incentive and recognition program, and 401K contribution. We're committed to providing a supportive and inclusive work environment that promotes growth and opportunity.
