Customer Support Representative
4 weeks ago
The Customer Support Center Representative is a key role at Horicon Bank, responsible for delivering exceptional service and support to internal and external customers through various communication channels. This position plays a vital part in promoting the bank's products and services, maintaining high standards of customer service, and ensuring accurate account maintenance in compliance with bank guidelines.
Key Responsibilities- Provide top-notch service to internal and external customers, ensuring their needs are met efficiently and effectively.
- Promote and sell Horicon Bank products and services through inbound and outbound phone calls, leveraging excellent communication skills to build strong relationships.
- Assist customers with inquiries and issues related to bank products, services, and procedures, utilizing knowledge and expertise to resolve complex problems.
- Review and resolve internal and external bank errors/complaints, maintaining a high level of professionalism and discretion.
- Offer operational and sales support to internal customers through a dedicated support line, ensuring seamless communication and collaboration.
- Perform address changes, account maintenance, balance transfers, dormant account reactivation, and file maintenance, as well as assist customers with electronic and voice banking needs.
- Process online applications, open new accounts, complete maintenance, and provide support for accounts opened through the Digital Branch.
- Prepare and maintain accurate reports, including audits, check backs, and customer account profiles, ensuring data integrity and compliance.
- Stay up-to-date on various types of fraud trends to protect the bank and its customers from potential losses.
- High school diploma and a minimum of two years of banking experience, with previous new account opening experience preferred.
- Proficiency in computer software, including Office Suite, MS Word, MS Excel, and other relevant products.
- Knowledge of bank functions, products, and services, including rules, regulations, policies, and procedures.
- Exceptional customer service and communication skills, with the ability to analyze data, identify issues, and provide practical solutions.
- Ability to work effectively under pressure, prioritize tasks, and maintain confidentiality.
This role is performed in a pleasant office environment with minimal risk of personal injury. Frequent mental concentration is required for listening and responding to various situations. The ability to lift and move up to 20 pounds unassisted is necessary, as well as some twisting, bending, and turning. Work hours are generally during normal business hours, with some evening and weekend hours possible.
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Customer Support Representative
3 weeks ago
Horicon, Wisconsin, United States Horicon Bank Full timeJob SummaryThe Customer Support Center Representative is a key role at Horicon Bank, responsible for delivering exceptional customer service and support to internal and external customers through various communication channels. This position requires a strong understanding of bank products and services, as well as excellent verbal and written communication...
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Customer Support Representative
2 weeks ago
Horicon, Wisconsin, United States Horicon Bank Full timeJob SummaryThe Customer Support Center Representative is a key role at Horicon Bank, responsible for delivering exceptional customer service and support to internal and external customers through various communication channels. This position requires a strong understanding of bank products and services, as well as excellent verbal and written communication...
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Customer Support Representative
4 weeks ago
Horicon, Wisconsin, United States Horicon Bank Full timeJob SummaryThe Customer Support Center Representative is a key role at Horicon Bank, responsible for delivering exceptional service and support to internal and external customers through various communication channels. This position plays a vital part in promoting the bank's products and services, maintaining high standards of customer service, and ensuring...
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Customer Service Representative
2 months ago
Horicon, Wisconsin, United States Horicon Bank Full timeJob Summary:The Customer Support Center Representative is responsible for providing exceptional service and support to internal and external customers. This role promotes Horicon Bank as a full-service bank, maintaining expected standards of customer service, product sales, referrals, and accuracy of account maintenance processed in compliance with bank...
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Customer Support Center Representative
5 days ago
Horicon, Wisconsin, United States Horicon Bank Full timeJob Summary:We are seeking a highly skilled and enthusiastic Account Solutions Expert to join our Customer Support Center team at Horicon Bank.Job Description:The Account Solutions Expert is responsible for delivering exceptional customer service and support to internal and external customers via various communication channels, including email, secure...
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Customer Service Representative
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Pizza Maker
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Pizza Maker
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Manufacturing Engineer II
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General Manager
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Offset Second Press Operator
2 weeks ago
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Customer Support Center Representative
3 months ago
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Seasonal Support Driver
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Seasonal Support Driver
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