Customer Service Ambassador

2 weeks ago


Sonora, California, United States NATIONS BEST HOLDINGS LLC Full time
Job Overview

Nations Best Holdings LLC, a leading retail company, is seeking highly motivated and customer-focused individuals to join our Sonora, California location.

We value people and relationships above all else and are passionate about delivering exceptional customer experiences. If you're eager to grow with a dynamic team and thrive in a fast-paced environment, we encourage you to apply.

About the Role

This Sales and Customer Experience Representative position is ideal for individuals who enjoy working with customers, resolving issues, and providing personalized service. You will be responsible for engaging with customers, answering phone calls, assisting with product inquiries, and promoting items to enhance sales and customer satisfaction.

You will also be expected to maintain a clean and organized store environment, adhere to cash handling procedures, and continuously seek product knowledge to better serve customers.

  • Main Responsibilities:
  • Provide exceptional customer service by greeting, thanking, and assisting customers with their needs
  • Answer phone calls in a polite and timely manner, addressing customer inquiries and providing assistance
  • Assist customers in locating products, offering recommendations, and providing personalized information
  • Upsell and promote items to increase overall sales and enhance customer satisfaction
  • Resolve customer issues with the support of management
  • Maintain a clean, organized, and safe work environment
Requirements

To be successful as a Sales and Customer Experience Representative, you should possess:

  • A high school diploma or equivalent
  • Proficiency in using computers and operating point-of-sale (POS) systems
  • Results-oriented mindset with the ability to serve stores with humility and embody Nations Best Holdings' values
  • Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
  • A strong willingness to consistently provide superior customer service skills
  • The physical ability to lift and carry items weighing 25-50 pounds, as well as perform tasks like bending, twisting, squatting, and reaching throughout the work shift
Compensation and Benefits

We offer competitive hourly pay starting at $16.00 per hour, based on experience and paint knowledge and skills. Additionally, we strive to provide a safe and healthy work environment for all associates and customers. Our divisions and associates are committed to serving and contributing to the communities in which we live and work.



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