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DSW Store Operations Manager

2 months ago

Atlanta, Georgia, United States Designer Shoe Warehouse Full time

Job Summary

The Store Supervisor plays a vital role in driving sales and results at Designer Shoe Warehouse. This individual assists and performs various functions alongside store management, including customer service, merchandising, and inventory management. They demonstrate behaviors that align with the company values of Accountability, Collaboration, Humility, and Passion.

Key Responsibilities

Customer Service

• Maintain a positive in-store experience by modeling exceptional customer service behaviors, redirecting associate behaviors to achieve store goals, and responding to customer requests and feedback with a high sense of urgency.

• Ensure customers have a positive experience by maintaining DSW store standards, completing daily open/close tasks, and adhering to store cleaning, recovery, and maintenance standards.

• Meet metric-based goals by reviewing, understanding, and clearly communicating daily, weekly, and monthly goals, and able to clearly communicate business trends to store management.

• Review daily communication, plan and assign tasks throughout the day, and follow through with required actions.

• Perform other duties as assigned by the Store Manager or other leader.

Inventory Management

• Increase sales and success by maintaining sales floor and stockroom, enabling the flow of merchandise to ensure an appealing experience for consumers.

• Supervise and participate in the planning and execution of all inventory management-related activities, including freight receipt, placement, markdown, and merchandise optimization.

• Responsible for all omni-channel activities in store, including charge/send, buy online pickup in-store (BOPIS), buy online return in-store (BORIS), and delivery.

• Leverage inventory reports to maximize productivity and merchandise presentation on the sales floor.

• Responsible for ensuring a safe environment for both customers and associates, ensuring all equipment is in good operating condition and checked regularly.

• Maintain supply inventory to ensure successful floor moves, markdowns, and fulfillment in areas of stockroom, cashwrap, clearance, and non-sales areas.

• Perform, maintain, and complete all information related to audits, donations, transfers, mismates, damages, etc.

Human Resources

• Work closely with the store leadership team to understand and follow policy and procedure.

• Assist the Store Manager and other leaders in recruiting and interviewing candidates.

• Support team by training, coaching, directing associates, and communicating development feedback of others to the management team in an efficient manner.

• Provide feedback to the Store Manager on associate performance and communicate associate relations issues to Store Manager for follow-up.

• Supports team in managing payroll and associate timekeeping activities.

• Recognize associates through company recognition tools.

Requirements

• Excellent customer service skills by exhibiting a positive mindset and enthusiasm.

• Ability to manage in ambiguous situations to resolve internal and external conflict.

• Ability to develop collaborative working relationships.

• Ability to recognize what is critical and take action.

• Good verbal and written communication skills.

• Proven ability to train, coach, develop, and motivate others.

• Ability to hold team accountable to time-bound expectations.

• Time management.

• Professionalism.

• Must have availability to meet the needs of the business (shifts outside traditional business hours).

• Proficiency in basic computer use, including Microsoft Office.

Experience

• Minimum 2 years retail experience.

• Some college preferred.

• Minimum high school graduate or equivalent.