Boiler Technical Support Specialist
6 days ago
We are seeking a highly skilled Boiler Technical Support Specialist to join our team. In this role, you will provide technical support to engineers, sales representatives, distributors, contractors, end-users, and internal departments via phone, letter, video conference, chat, email, or in person.
Key Responsibilities:- Provide pre and post technical and applications engineering assistance to various groups, including sales representatives, distributors, agents, contractors, consulting engineers, architects, sales offices, and internal departments.
- Diagnose and resolve technical issues promptly, providing troubleshooting assistance for problems involving control systems, combustion, venting, and piping on commercial and residential boilers.
- Advise and assist field sales personnel and their clients on product technical details, application requirements, etc. to obtain solutions for specific application problems.
- Deliver technical training support to internal personnel when required.
- Participate in the School of Better Heating courses to transfer boiler installation and troubleshooting knowledge to contractors.
- Perform special project assignments at the direction of Technical Services Supervisor, related to systems, policies, procedures, and customer queries/problems.
- Minimum of 2 years of relevant work experience in a technical field.
- Strong computer skills and knowledge of Microsoft Office software.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think analytically.
- Professional technical school training.
- AS or BS in a relevant discipline.
- Knowledge of boilers, related products, controls, control wiring, and systems.
- Training or experience using CRM, Microsoft Dynamics 365, or Salesforce.com.
- Experience using call center software such as Zendesk or Xima.
- Experience using visual support tools such as TechSee or Sightcall.
SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation, and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $1.4 billion in annual revenue, we offer a wide array of highly engineered products with strong brands.
What We Offer- Estimated Salary: $65,000 - $85,000 per year.
- A competitive benefits package, including health insurance, 401(k) match, and generous paid time off.
- Opportunities for professional development and career growth.
- A dynamic and inclusive work environment that values diversity and promotes teamwork.
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