Boiler Technical Support Specialist

6 days ago


Michigan City, Indiana, United States SPX Full time
About the Role

We are seeking a highly skilled Boiler Technical Support Specialist to join our team. In this role, you will provide technical support to engineers, sales representatives, distributors, contractors, end-users, and internal departments via phone, letter, video conference, chat, email, or in person.

Key Responsibilities:
  • Provide pre and post technical and applications engineering assistance to various groups, including sales representatives, distributors, agents, contractors, consulting engineers, architects, sales offices, and internal departments.
  • Diagnose and resolve technical issues promptly, providing troubleshooting assistance for problems involving control systems, combustion, venting, and piping on commercial and residential boilers.
  • Advise and assist field sales personnel and their clients on product technical details, application requirements, etc. to obtain solutions for specific application problems.
  • Deliver technical training support to internal personnel when required.
  • Participate in the School of Better Heating courses to transfer boiler installation and troubleshooting knowledge to contractors.
  • Perform special project assignments at the direction of Technical Services Supervisor, related to systems, policies, procedures, and customer queries/problems.
Requirements:
  • Minimum of 2 years of relevant work experience in a technical field.
  • Strong computer skills and knowledge of Microsoft Office software.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and the ability to think analytically.
Preferred Qualifications:
  • Professional technical school training.
  • AS or BS in a relevant discipline.
  • Knowledge of boilers, related products, controls, control wiring, and systems.
  • Training or experience using CRM, Microsoft Dynamics 365, or Salesforce.com.
  • Experience using call center software such as Zendesk or Xima.
  • Experience using visual support tools such as TechSee or Sightcall.
About SPX

SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation, and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $1.4 billion in annual revenue, we offer a wide array of highly engineered products with strong brands.

What We Offer
  • Estimated Salary: $65,000 - $85,000 per year.
  • A competitive benefits package, including health insurance, 401(k) match, and generous paid time off.
  • Opportunities for professional development and career growth.
  • A dynamic and inclusive work environment that values diversity and promotes teamwork.


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