Information Systems Documenter
3 weeks ago
Salary: $80,000 - $100,000 per year.
This role is a hybrid position that combines technical writing skills with industry-standard documentation techniques. As a Technical Writer at Edge Services, you will be responsible for creating and managing response procedures for operators to refer to when escalating high-priority alerts that affect service partners and valued credit union members.
The ideal candidate will have excellent written communication skills, experience in developing technical documentation, and fluency with industry-standard technical summary and reporting techniques. Additionally, they should be able to quickly learn and understand complex subject matter, present information clearly and concisely, and manage multiple priorities independently and/or in a team environment to achieve goals.
Key Responsibilities:
- Create and manage standardized response procedures for operators.
- Research, gather, and synthesize data to present conclusions and recommendations to team members, service partners, and management.
- Interview engineers and/or subject matter experts to obtain workflow, processes, or other technical information.
- Design, develop, and implement technical documents, including electronic training, user manuals, tutorials, and knowledge checks.
- Provide timely responses and outcomes to operator inquiries posted in instant messaging platforms.
- Work collaboratively with support teams and management to implement process improvements.
- Perform other duties as assigned.
Benefits:
- A competitive salary range of $80,000 - $100,000 per year.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Ongoing training and professional development opportunities.
- A dynamic and collaborative work environment.
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