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Retail Sales Associate

2 months ago

Nashua, New Hampshire, United States Barnes & Noble Full time

About Barnes & Noble

Barnes & Noble is a leading retailer of books, music, and movies. We are committed to providing our customers with a unique and engaging shopping experience.

Job Summary

We are seeking a highly motivated and customer-focused Bookseller to join our team. As a Bookseller, you will be responsible for creating a welcoming environment for customers, engaging with them, and sharing your knowledge of books to make relevant recommendations.

Key Responsibilities

  • Create a welcoming environment for customers and engage with them to share your love and knowledge of books.
  • Ensure a vibrant bookstore through the flawless execution of bookstore basics, including presentation, commerciality, section detail, localization, and sense of theater.
  • Leverage key campaigns such as Our Monthly Picks, preorders, etc., to hand sell and engage in conversation with every customer.
  • Educate yourself continuously on books and the industry, supporting the store with this knowledge to give customers a great experience when they visit and shop.
  • Identify key titles and communicate with your store team on opportunities to tailor the merchandise selection to reflect the community.
  • Keep the store neat and tidy, creating displays and ensuring the bookstore is always shoppable and inviting.
  • Help with events and community outreach.
  • Protect company assets by adhering to all processes in controlling shrink, expense, and payroll.
  • Recognize and offer to help both customers and employees with urgency and care.
  • Model expected behaviors to ensure compliance with all policies and procedures.

Requirements

  • Possess a passion for books and a knowledge of the industry.
  • Have a positive and can-do attitude.
  • Enjoy working with people.
  • Be energized by working in an ever-changing environment.
  • Be able to listen to people and enjoy solving problems.
  • Be able to clearly and respectfully communicate and express oneself.

Expected Behaviors

  • Treat customers as the first priority at all times.
  • Grow knowledge of books, the industry, and the market.
  • Enjoy making recommendations and engaging with others.
  • Exhibit and demonstrate initiative.
  • Support company goals and initiatives and be a team player.
  • Show respect and kindness to fellow booksellers and customers.
  • Accept responsibility and execute all assignments correctly and with care.
  • Accept coaching and feedback from others openly.