Customer Relationship Specialist

3 days ago


Urbana, Illinois, United States Woodforest National Bank Full time
About Us

Woodforest National Bank is a leader in the banking industry, recognized for its commitment to excellence and community involvement. Our bank is privately owned, with a focus on building strong relationships with our customers and employees.

Job Summary

We are seeking a highly motivated Retail Banker to join our team. As a Retail Banker, you will be the face of our organization, interacting with customers on a daily basis and providing exceptional service. Your primary responsibility will be to engage with customers, understand their financial needs, and offer products and services that meet those needs.

Key Responsibilities
  • Achieve individual sales by identifying, marketing, and recommending bank products and services beneficial to customers.
  • Process transactions, open accounts, and perform account maintenance.
  • Handle branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
  • Employ problem-solving skills to address customer inquiries and concerns in a manner consistent with the Woodforest Experience training.
Requirements
  • Minimum 3 years of relevant sales and/or customer service experience, or an Associate's degree and 1 year of relevant sales and/or customer service experience, or a Bachelor's degree.
  • Previous in-store banking experience preferred, but not required.
  • Must be positive and engaging.
Benefits

We offer a comprehensive benefits package, including:

  • 11 holidays per year.
  • Sick leave accrued at 4.62 hours per pay period (bi-weekly).
  • Vacation and paid leave time according to hire date.
Salary

The estimated salary for this position is between $16.48 to $19.81 per hour, based on location and experience.



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