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Passenger Experience Specialist

1 month ago

Augusta, Maine, United States RATP Dev USA Full time
Job Summary

RATP Dev USA is looking for a Passenger Experience Specialist to provide exceptional customer service and ensure accurate and timely trip bookings.

Responsibilities:
  • Answer passenger calls regarding trip reservations, cancellations, and general questions.
  • Complete data entry tasks with high accuracy.
  • Provide feedback to passengers through follow-up calls as required.
  • Assist dispatch/scheduling as needed.
  • Maintain accurate records and filing systems.
Requirements:
  • Minimum two years of reservations or clerical experience in a customer service environment.
  • High School diploma or above.
Benefits:

The estimated salary for this position is $50,000 - $65,000 per year, based on industry standards and location.