Service Excellence Specialist

4 days ago


Eden, North Carolina, United States Leonlite Full time
About the Role

As a Service Excellence Specialist, you will play a critical role in delivering exceptional customer experiences at TORCHSTAR CORP. You will be responsible for providing timely and effective responses to customer inquiries, resolving customer issues, and collaborating with internal teams to ensure seamless customer interactions.

Key Responsibilities
  1. Customer Service: Provide prompt and courteous responses to customer inquiries via phone, email, and chat
  2. Issue Resolution: Collaborate with internal teams to resolve customer issues and concerns
  3. Product Knowledge: Stay up-to-date on company products, services, and policies to provide accurate information to customers
What We Offer

We offer a comprehensive benefits package, including a competitive salary of $18-$20 per hour, paid time off, and opportunities for professional growth and development. Our benefits package includes dental and vision coverage, life insurance, and a 401(k) plan.



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