Guest Experience Lead Seasonal

3 weeks ago

Fargo, North Dakota, United States lululemon Full time
Job Summary

The Guest Experience Lead is a key member of the store leadership team, responsible for delivering exceptional customer experiences and driving store performance. This role requires a strong understanding of our brand and products, as well as excellent communication and leadership skills.

Key Responsibilities
  • Lead from the floor to establish an exceptional and inclusive customer experience
  • Assess and fulfill the needs of the business, team, and customers
  • Conduct preparation activities to ensure in-store readiness for customers
  • Review and interpret daily business data and metrics to track progress toward sales goals
  • Participate in the store's hiring process, including recruitment, selection, and hiring recommendations
  • Address team member performance and support their ongoing learning and development
Requirements
  • 1 year retail or customer experience
  • Some experience in leading, mentoring, or delegating with others
  • Ability to travel to assigned store with reliable transportation methods
What We Look For
  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
  • Integrity: Behaves in an honest, fair, and ethical manner
  • Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
  • Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
Work Context
  • Work involves moving through the store with bright lights and loud music
  • Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices
Compensation & Benefits Package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay range for this position is from $19.50- $22.43/hour subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. This position has a target bonus of an additional $3 per hour, subject to certain requirements and the Company's discretion, bringing the total target compensation range between $22.50- $25.43/ hour.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

  • Extended health and dental benefits, and mental health plans
  • Paid time off
  • Savings and retirement plan matching
  • Generous employee discount
  • Fitness & yoga classes
  • Parenthood top-up
  • Extensive catalog of development course offerings
  • People networks, mentorship programs, and leadership series (to name a few)

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