Retail Operations Manager

4 weeks ago

Chino, California, United States Goodwill Southern California Full time
Retail Operations Manager Job Description

Goodwill Southern California is a leading non-profit organization in Southern California, dedicated to providing employment opportunities and job training to individuals with barriers to employment. We are seeking a highly motivated and experienced Retail Operations Manager to join our team.

Key Responsibilities:
  • Lead and manage the efficient operation of a Retail Store, Boutique, or Attended Donation Center (ADC), ensuring compliance with company standards and policies.
  • Supervise and train a team of Ambassadors to achieve sales, production, customer service, payroll, safety, and expense control goals.
  • Collaborate with Site Managers to achieve established standards and goals.
  • Ensure a safe work environment by maintaining a clean and safe environment, following all established company standard operating policies and procedures.
  • Adhere to de-escalation practices and proper procedures for loss prevention situations.
  • Identify and communicate concerns to the District Manager, seeking guidance when necessary.
  • Supervise and direct work, providing input on performance appraisals, recognizing and developing Ambassadors, addressing complaints, and resolving problems.
  • Monitor and maintain salesfloor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention, and safety to company standards.
  • Train and evaluate Ambassadors to process donated goods, ecommerce collectables, and other items, meeting quantity, quality, and key performance indicator (KPI) business goals.
Requirements:
  • 1-3 years of supervisory experience in a customer-focused management role.
  • High school diploma or general education degree (GED) required; college degree helpful.
  • Ability to multitask projects of varying scope and complexity with minimum supervision.
  • Ability to share Goodwill's purpose with the public and ask for monetary donations and customer/donor information.
  • Bilingual in Spanish helpful.
  • Proficiency in using computers and other technology necessary to complete assigned activities.
  • Strong communication, training, developing, and people skills.
  • Demonstrated success with process accountability and multi-tasking.
  • Ability to handle confidential information.
  • Punctual and dependable attendance.
  • Free from alcohol and drug abuse.
  • Understanding of Goodwill's mission and values.
What We Offer:
  • Competitive hourly rate of $17.75.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to make a difference in the lives of individuals with barriers to employment.

Goodwill Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.

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