Barista - Customer Experience Specialist
3 weeks ago
As a Barista at The GIANT Company, you will be the face of our coffee shop, providing exceptional customer service to every guest. You will welcome and connect with each customer, effectively recommend products, and accommodate purchases to enhance their experience. Your knowledge of our products and services will enable you to provide product demonstrations and sampling, ensuring our customers have a memorable experience.
Product Quality and Safety
You will be responsible for producing high-quality products in accordance with company standards. This includes only serving items that meet visual and product quality standards, demonstrating knowledge and practice of safe food handling, and following merchandising, stock, rotation, and storage standards. Your attention to detail will ensure that our products meet the highest standards, and our customers receive the best possible experience.
Store Profitability and Growth
You will contribute to store profitability by following proper cash handling procedures and register policies, as well as following inventory and stock guidelines. Your ability to learn and demonstrate knowledge as a barista will be essential in driving sales and growth. You will be responsible for self-initiated learning beyond the standard training program, ensuring you stay up-to-date with the latest products and services.
Qualifications and Requirements
To be successful in this role, you will need to have preferable supervisory and/or barista experience, be authorized to work in the U.S., and have valid identification. You must also meet the company performance standards for the job, including regular attendance. Special skills such as customer-focused, strong interpersonal skills, and food handling certificate are preferred.
Physical Requirements
This role requires shift hours of minimum 4-hour shifts or more depending upon business needs, with job cycles of continual max. You will be required to lift/carry 50 lbs, stand 55%, sit 0%, and walk 45%. Category IV lifting, carrying, and P/P up to 50 lbs, and max pull static of 20 lbs are also required. The GIANT Company is an equal opportunity employer, and we comply with all applicable federal, state, and local laws. We consider qualified applicants without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status, military service, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.
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