Print and Mail Operations Specialist

3 weeks ago


Chicago, Illinois, United States Forrest Solutions Full time

The Office Services Associate – Mail/Print position at Forrest Solutions is key to providing timely and accurate mail and print support for our prestigious law firm client. This role entails handling incoming and outgoing mail, managing mailroom inventory, performing print services, and supporting day-to-day operational excellence.

Essential Job Functions:

  • Mail & Logistics Responsibilities
  • Sort and distribute incoming USPS mail and packages, log and track deliveries, and handle outbound shipments.
  • Coordinate carrier pickups, manage supplies inventory, and perform first-level triage on convenience copiers.

Reprographics Responsibilities

  • Follow Total Quality Management processes for all print jobs, ensuring accuracy and timely completion.
  • Perform first-level maintenance on printers, coordinate break/fix services, and deliver completed print requests.
  • Mail Services
  • Perform mail distribution and scheduled runs, and utilize postage equipment for accurate processing.
  • Prepare and retrieve outgoing certified and registered mail.

Print Services

  • Execute print requests, including copying, binding, quality control, and basic copier maintenance.

Daily Account Management

  • Act as the primary liaison between the client and Forrest Solutions, managing client requests and ensuring high satisfaction.
  • Maintain a professional work environment with up-to-date communication boards, proper signage, and cleanliness.

Process & Procedures

  • Implement specialized mailroom processes and collaborate with clients to ensure efficient handling of mail.
  • Sort, prioritize, and meter outgoing mail, following established procedures and postal regulations.

Client Experience/Satisfaction

  • Build client relationships by providing prompt issue resolution and maintaining high service standards.
  • Conduct workspace inspections, address client concerns, and follow up on quality assurance checks.

Training

  • Participate in ongoing training to enhance knowledge and service delivery.

This exciting opportunity offers an estimated salary of $24 per hour for 40 hours a week, translating to approximately $49,920 per year in Chicago, IL.



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