Service and Support Representative

2 weeks ago


Phoenix, Arizona, United States USAA Careers Full time
At USAA Careers, we're dedicated to creating a fulfilling career path for our employees. As a Customer Service Claims Representative, you will have the opportunity to learn and grow in a dynamic and supportive environment. Our comprehensive, fully paid four-month training program will equip you with the necessary skills and knowledge to succeed in this role.

Key Responsibilities
• Document First Notice of Loss by acquiring relevant information for effective claim investigation.
• Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.
• Build loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.
• Assist with questions regarding the claims process and set expectations for next steps to ensure claims are optimally resolved and accurately documented.
• Resolve status inquiries and, when appropriate, route to handling adjuster.
• Effectively operate in a fast-paced, high-volume contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction across multiple communication channels.

Benefits
Our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assist employees with their professional goals.

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