Senior Collector

2 weeks ago

Bensalem, Pennsylvania, United States Police and Fire Federal Credit Union Full time
Senior Collector Job Description

Job Summary: We are seeking a highly skilled and experienced Senior Collector to join our team at Police and Fire Federal Credit Union. As a Senior Collector, you will be responsible for collecting on delinquent consumer loans and Visa credit cards, promoting the corporate values of Member Service, Teamwork, Commitment, Performance, and Professional Competency.

Key Responsibilities:
  • Collect on delinquent consumer loans and Visa credit cards.
  • Make arrangements for accounts to be brought current, in one or several payments.
  • Follow up on promises and broken promises.
  • Transfer funds from members' accounts, process ACH transfers, and/or Credit/Debit card payments to clear or reduce the delinquency.
  • Skiptrace in order to locate hard to find members.
  • Work with members to ascertain the reason for the delinquency.
  • Handle incoming calls for delinquent mortgages.
  • Restrict and/or remove services as needed and in accordance with the policy to reduce potential losses.
  • Use the Collections system effectively by ensuring that all the correct workflow and account notes are 100% accurate.
Requirements:
  • A minimum of 2 years first placement collections and/or 1 year of second placement collections.
  • High School Diploma/GED.
  • Must have a GOOD CREDIT HISTORY and criminal background check.
  • Ability to learn and utilize Symitar and Akcelerant.
  • Ability to follow Credit Union policies and procedures.
  • Displays competency in collection activities and techniques.
  • Ability to learn and apply the laws applicable to the collection of delinquent accounts.
  • Ability to work independently.
  • Ability to follow instructions.
  • Cooperative.
  • Ability to communicate efficiently and effectively via email, letter, and telephone.
  • Ability to work with members as well as other Credit Union personnel.
Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.