Customer Service Representative

7 days ago


Zeeland, Michigan, United States Rachel Karhoff - State Farm Agent Full time
Job Title: Customer Service Representative

The role of a Customer Service Representative involves providing exceptional customer service and support to clients. This position requires strong communication skills, both written and verbal, as well as the ability to work in a team environment.

Responsibilities:
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Benefits:
  • $45,000 - $60,000 per year, plus commission
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within our agency


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