Customer Service Representative

1 week ago


Fort Walton Beach, Florida, United States CVS Health Full time

At CVS Health, we are shaping the future of healthcare for people, businesses, and communities. Our Retail Store Associates play a meaningful role in delivering enhanced human-centric healthcare services. With your talents and expertise, you can help us accelerate our ability to innovate and deliver solutions that make healthcare more personal, convenient, and affordable.

About Us

We are committed to bringing our heart to every moment of our customers' health. Our Heart At Work Behaviors support this purpose, empowering every employee to feel empowered by the role they play in transforming our culture.

Job Summary

The Retail Store Associate position provides an opportunity to excel in a growing, high-impact customer-focused role, working both independently and as a member of a team, to positively impact the lives of others.

Main Responsibilities:
  • Providing differentiated customer service by anticipating customer needs and demonstrating compassion and care in all interactions.
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact, and offering help locating additional items, when needed.
  • Accurately performing cashier duties, handling cash, checks, and credit card transactions with precision while following company policies and procedures.
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information, and completing inventory management tasks as directed by the store manager.
  • Supporting opening and closing store activities, when needed.
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools.


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