Shelter Support Associate
4 weeks ago
We are seeking a reliable and energetic individual to join our team as a Shelter Resident Support Staff at Friends of Switchpoint Inc. This seasonal role is from November through to April, with the possibility of further opportunities.
Key Responsibilities:
- Conduct interview assessments for clients seeking services and complete new client admissions according to policy.
- Document notable client interactions with staff, volunteers, and other clients.
- Supervise the chore schedule and room checks, oversee prescription and over-the-counter medications to clients according to policy.
- Provide crisis intervention, safety planning, and rescue information to clients and callers.
- Maintain appropriate professional boundaries with program residents, reinforce community living guidelines, and distribute personal care items to clients per protocol.
- Perform program exit procedures with clients, ensure safety and security of the program and residents, and maintain program and client confidentiality.
Requirements:
- Understand and implement Switchpoint's mission and values, and adhere to all policies and procedures.
- Provide exceptional customer service to all guests of the facility.
- Keep a daily log of all occurrences within the facility for each shift, and make notes of any special requirements and needs that residents may have.
- Update maintenance log with maintenance requests, arrange transportation for residents in shuttle vans, and actively listen to the needs of the residents.
- Report any resident concerns to case management and management, and assist with convenience store transactions.
- Monitor cameras and log activity, complete perimeter checks around the building, and handle security issues/complaints.
Compensation:
Wage range: $16 - $18/hr, with a benefits package that includes medical/vision/dental, PTO, and 401k.
We are an equal-opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans' status, or any other characteristic protected by law.
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