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Client Support Specialist
2 months ago
Vortex Industries is seeking a dedicated Customer Service Representative to enhance our customer support efforts. If you possess a strong commitment to customer satisfaction and enjoy delivering top-notch service, this role may be ideal for you. Below are the key details:
Key Responsibilities:
- Customer Engagement: Interact with clients through various communication channels, addressing their questions and providing assistance in a professional manner.
- Issue Resolution: Assess customer requirements, deliver appropriate solutions, and escalate more complex matters when needed.
- Record Keeping: Maintain precise documentation of customer interactions and resolutions within the system.
- Resource Allocation: Effectively manage resources based on client needs and other relevant factors.
- Product Familiarity: Acquire knowledge about the company's offerings to assist clients efficiently.
Benefits of Working at Vortex:
- Competitive hourly wage commensurate with experience.
- Opportunities for career growth.
- Supportive work culture with recognition and rewards.
- Comprehensive health benefits, retirement plan matching, paid holidays, and time off.
Work Environment:
- Standard working hours from 7:00 AM to 5:30 PM, Monday through Friday.
- Office-based position, not remote.
- Moderately noisy office setting equipped with standard office tools.
- Job requirements include walking, prolonged sitting, and meticulous attention to detail.
Qualifications:
- High school diploma or equivalent; associate or bachelor's degree preferred.
- 1-3 years of experience in customer service or administrative roles preferred.
- Strong communication and interpersonal skills.
- Excellent problem-solving capabilities and attention to detail.
- Ability to thrive in a fast-paced environment, prioritize tasks, and maintain a customer-focused approach.
- Capacity to manage high-pressure situations with professionalism.
- Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
Compensation: $29.00 per hour.
