Service Delivery Excellence Lead

2 days ago


Chicago, Illinois, United States Boden US Full time

Boden US is seeking a Service Delivery Excellence Lead to oversee the quality of its HVAC, generator, electrical, fire suppression, and telemetry systems. Reporting to the Director of Broadband Service, this role ensures vendor compliance, conducts audits, and drives excellence in service delivery.

Key Responsibilities:

  • Evaluate vendor services and ensure alignment with industry standards.
  • Develop and maintain quality control systems.
  • Conduct service audits and resolve quality issues.
  • Collaborate with teams to ensure timely, high-quality service delivery.
  • Assist with demand-related calls as needed.

Requirements:

  • Proven experience in quality assurance (preferably HVAC/facilities systems).
  • Strong knowledge of QA methodologies and tools.
  • Certifications (e.g., Generac, HVAC) are a plus.
  • Bachelor's degree preferred; HS diploma or GED required.

What We Offer:

  • A competitive salary of $80,000 - $110,000 per year, based on experience.
  • Three weeks of paid time off, nine paid holidays, and sick time.
  • Comprehensive health, dental, and vision insurance (100% coverage for one plan).
  • A 401(k) plan with company matching and additional benefits.
  • A fully remote position with occasional travel requirements.

As a Service Delivery Excellence Lead at Boden US, you will be responsible for driving quality excellence across our operations. If you have a proven track record of quality assurance and a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.



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