Optical Expert
2 days ago
As a Licensed Optician at LensCrafters, you will play a crucial role in delivering exceptional customer experiences and providing expert optical services. This is a full-time position within the Macy's department store in the U.S.
Key Responsibilities- Convey a commitment to providing unparalleled customer service by executing our CEE Service Model through Connect, Explore, and Exceed.
- Support problem-solving and troubleshooting, engaging patients, customers, and fellow associates with technology to enhance experiences.
- Deliver the Diamond Service Principles and Service Vision, celebrating LensCrafters' advantages and setting the tone for customer service.
- Anticipate and resolve problems, exploring underlying causes and developing long-term solutions.
- Assist customers in selecting frames and lenses tailored to their lifestyle, prescription, and budget needs.
- Show patience and courtesy, tracking down answers to unfamiliar questions or products.
- Collaborate with co-workers, sharing expertise and knowledge to drive success.
- Educate customers on LensCrafters' guarantees and services, including eyewear care tips, adjustments, and warranties.
- Ensure finished eyewear meets optical standards and customer requirements.
- Operate the Point of Sale terminal with accuracy, collecting proper payment and retaining change.
- Proficiently use Order Tracker to support customers' orders and maintain a positive store environment.
- High School Diploma or equivalent.
- State licensure or certification as an optician.
- Optical dispensing experience.
- Knowledge of current optical theory and merchandise.
- Strong communication and listening skills.
- Awareness of current fashion trends.
- Sales skills and comfort with technology.
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus and/or commission plan may be offered, complementing a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
EssilorLuxottica is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity, or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other protected characteristic.
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Optical Expert
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