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Relationship Bank Associate

1 week ago

Rocky Point, New York, United States Bank of America Full time

Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Relationship Banker. As a key member of our financial center, you will play a vital role in building strong relationships with clients and helping them achieve their financial goals.

In this role, you will engage clients in the lobby to educate and assist with conducting transactions through self-service resources. You will also be responsible for accurately and efficiently processing cash transactions, providing exceptional customer service, and identifying opportunities to deepen client relationships.

Responsibilities:

  • Execute the bank's risk culture and strive for operational excellence
  • Build relationships with clients to meet financial needs
  • FOLLOW established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
  • Grows business knowledge and network by partnering with experts in small business, lending, and investments
  • Manages financial center traffic, appointments, and outbound calls effectively
  • Drives the client experience
  • Manages cash responsibilities

Required Skills and Qualifications:

  • An enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
  • Collaborates effectively to get things done, building and nurturing strong relationships
  • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
  • Is confident in identifying solutions for new and existing clients based on their needs
  • Communicates effectively and confidently, and is comfortable engaging all clients
  • Has the ability to learn and adapt to new information and technology platforms
  • Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
  • Applies strong critical thinking and problem-solving skills to meet clients' needs
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
  • Efficiently manages time and capacity
  • Focusses on results, while acting in the best interest of the client
  • Can be flexible to work weekends and/or extended hours as needed

Benefits:

At Bank of America, we believe in investing in our employees' growth and well-being. We offer a range of benefits that support your physical, emotional, and financial health.

Some of the benefits include:

  • A competitive salary and incentives
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Retirement savings options
  • Generous paid time off
  • Access to training and development programs
  • Ongoing performance evaluations and career advancement opportunities

Why Join Us?

At Bank of America, we are committed to creating a workplace where everyone feels valued, respected, and supported. We believe that diversity and inclusion are essential to our success and offer a range of initiatives to promote equality and inclusion in the workplace.

If you are passionate about delivering exceptional customer service and building strong relationships with clients, we encourage you to apply for this exciting opportunity. Join us today and discover a career that is both challenging and rewarding.