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Airline Customer Service Representative German Speaker

1 month ago

Wilton, Iowa, United States Hallmark Aviation Services Full time
About the Role

We are seeking a highly skilled Airline Customer Service Representative with proficiency in the German language to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our airline customers, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Provide exceptional customer service to airline customers via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve customer complaints and issues
  • Develop and maintain knowledge of airline products and services to provide accurate information to customers
  • Meet or exceed customer satisfaction targets and key performance indicators

Requirements:

  • Proficiency in the German language (written and spoken)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • High school diploma or equivalent required; degree in a related field preferred

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual with a passion for the airline industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.