Operations Team Lead
5 days ago
Job Summary
Bonus Eligible Support the successful execution of all hotel operations and managing staff. Continually improve guest and employee satisfaction and maximize financial performance.
Candidate Profile
Education and Experience:
- High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area.
Core Work Activities
SUporting Operations Team
- Translate team goals to guest tracking and productivity.
- Understand employee and guest satisfaction results and communicate game plans to address need areas and expand on strengths.
- Assist in ensuring the team has capabilities to meet expectations.
- Lead by example demonstrating self-confidence, energy, and enthusiasm.
- Assist employees in understanding guests' ever-changing needs and exceeding them.
Suporting Property Operations Function(s)
- Follow property specific second effort and recovery plan.
- Publish all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards, and guest letters.
- Take proactive approaches when dealing with employee concerns.
- Extend professionalism and courtesy to employees at all times.
- Communicate/updates all goals and results with employees.
- Meet semi-annually with staff on a one-to-one basis.
- Assist/teach the team scheduling against guest and hours/occupied room goals.
- Perform hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest Experience
- Provide excellent customer service by being readily available/approachable for all guests.
- Take proactive approaches when dealing with guest concerns.
- Extend professionalism and courtesy to guests at all times.
- Respond timely to customer service department requests.
- Ensure all team members meet or exceed all hospitality requirements.
Assisting in Managing Profitability
- Assist in performing required annual Quality audit with GM & RD.
- Ensure a viable key control program is in place.
- Understand financial statements, sales, and activity reports, and other performance data.
Conducting Human Resources Activities
- Interviews and assist in making hiring decisions.
- Receive hiring recommendations from team supervisors.
- Ensure orientations for new team members are thorough and completed in a timely fashion.
About Marriott International Inc
Marriott International Inc is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Compensation and Benefits
The estimated salary for this position is between $27.40 and $36.06 per hour. The company offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
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