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Automotive Credentialing Specialist

2 months ago

Dover, Delaware, United States DelDOT Full time
Position Overview

The selected candidate will participate in a comprehensive training program designed to equip them with the necessary skills and knowledge for their role.

This position encompasses a variety of essential responsibilities within the Driver and Vehicle Services domain, ensuring efficient processing and customer service.

Career Advancement

Successful completion of departmental standards and job expectations may lead to promotional opportunities within the organization.

Preferred Qualifications

While fluency in both Spanish and English is preferred, candidates who meet the core job requirements are encouraged to apply.

Key Responsibilities

The following are fundamental duties associated with this role:

  • Processing diverse transactions related to driver and vehicle credentials, including issuance, renewal, and suspension.
  • Providing exceptional customer service by gathering necessary information to assist with various transactions.
  • Identifying and recommending exceptions to standard procedures while ensuring compliance with relevant laws and regulations.
  • Accurately managing financial transactions related to DMV fees and ensuring proper reconciliation.
  • Interpreting and explaining applicable laws and regulations to a wide range of stakeholders.
  • Reviewing documentation to verify authenticity and completeness for credential issuance.
  • Utilizing multiple systems to assess customer eligibility and complete transactions efficiently.
  • Resolving discrepancies and providing informed decisions based on thorough analysis.
  • Answering inquiries related to non-DMV services and assisting with additional registrations.
  • Conducting evaluations of drivers’ knowledge and skills as needed.
  • Performing vehicle inspections to ensure compliance with safety standards.
Job Requirements

Applicants must demonstrate proficiency in the following areas:

  • Experience in document processing, ensuring compliance with established standards.
  • Customer service experience, focusing on delivering prompt and courteous assistance.
  • Knowledge of laws and regulations relevant to the role.
  • Proficiency in using automated systems for data management.
  • Possession of a valid Driver's License.
Additional Information

This position is part of a collective bargaining agreement and is subject to specific terms and conditions of employment.

Applicants must be authorized to work in the United States, and a satisfactory criminal background check is required.

Pre-employment drug testing will be conducted as part of the hiring process.

Benefits

For details regarding the comprehensive benefits package, please refer to the organization’s official resources.

Selection Process

Applications will be evaluated based on education, training, and experience relevant to the job requirements.

It is crucial to provide accurate and complete information on the application.

Accommodations

Accommodations are available for applicants with disabilities throughout the application and employment process.

The organization is committed to fostering a diverse workforce and is an Equal Opportunity employer.