Hospitality Night Audit Specialist
3 days ago
Welcome to The Belgrove, a distinguished new property in the Pyramid Global Hospitality portfolio set to open this year as a 4-Diamond resort. Located in the heart of West Palm Beach, our resort will feature 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience.
At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer various positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.
In this role, you will be responsible for performing close of day reports, and audits for the hotel Front Office. This position will account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts and running and distributing daily reports. You will also function as the primary contact for guests upon arrival and departure between the hours of 11 PM and 7 AM, by greeting guests at the Front Desk and processing check-in and check-out transactions.
The primary responsibilities for this role include:
- Greet guests immediately with a friendly and sincere welcome.
- Complete the registration process by inputting and retrieving information with routine efficiency from the computer system, confirming pertinent information, including number of guest rooms and room rate.
- Follow all specified procedures to audit the shift closing of all Front Office staff.
- Produce accurate and timely reports, and correctly handle all cash transactions.
- Maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detailed transactions and final reports walked to accounting.
- Reconcile cashier's reports with the restaurant system each night, researching and posting any unresolved tickets from the day shift.
- Balance and audit for accuracy, including; room revenue, food and beverage revenue, cashier's reports, guest and house accounts and telephone revenue and assisting in the preparation of all reports.
- Complete and transmit daily Management and Accounting reports and supporting documents.
- Perform all other Front Desk duties, which may include, assisting in booking room reservations, answering hotel phone calls, wake up calls, and providing guest's messages.
This position requires a combination of skills and qualifications, including:A minimum of one year of related work experience, preferably in the hospitality industry.Previous experience in Night Audit roles or similar positions is highly desirable.Microsoft Office proficiency is essential, as well as experience in property management software.Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.Demonstrated ability to work cohesively with a team, as well as independently.Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.Self-directed, motivated, and exceptional customer service and interpersonal skills are required.Ability to communicate effectively in the English language, both verbally and in writing.
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