Universal Banker Trainee

We are seeking a highly motivated and customer-focused Universal Banker Trainee to join our team at Midland States Bank. As a Universal Banker Trainee, you will be responsible for delivering exceptional customer experiences to current and potential customers. You will display effective communication skills and exhibit a good knowledge of the products and services offered by our bank.

Key Responsibilities:

• Provide accurate customer service to include balancing cash drawer throughout the day to reduce and eliminate teller differences.
• Examine cash carefully to guard against counterfeit bills.
• Receive cash and checks for deposit, verifying amounts, looking at endorsements and reviewing checks for possible fraud including holds.
• Cash checks for customers in accordance with bank policy. Enter transactions into computer system and issue receipts.
• Develop sales and product knowledge allowing you to achieve personal and team goals as set. Track and monitor those sales and opportunities in the customer information software.
• Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
• Proactively participate in outbound teleconsulting to promote and expand current client relationships.
• Actively participate in weekly huddles and one on one coaching sessions.
• Serve as relief and/or backup teller in other locations of Midland States Bank.
• Timely completion of all assigned learning activities.
• Demonstrate and model Midland States Bank core values that support the bank's culture.
• Participate in bank-sponsored community activities and initiatives.
• The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
• Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).

Requirements:

• Sales and customer service background.
• Ability to stand for extended periods of time.
• Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).

Preferred Qualifications:

• Multilingual speakers are encouraged to apply.

About Midland States Bank:

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.