Senior Business Process Consultant, Finance and Supply Chain Expert

4 days ago


Addison TX, United States ServiceNow Full time
About the Role

We are seeking a highly skilled Senior Business Process Consultant to join our team at ServiceNow. As a key member of our Customer Outcomes team, you will work closely with customers to drive consumption, adoption, and customer satisfaction, ultimately helping them grow their business on the ServiceNow platform.

The ideal candidate will have 5+ years of consulting experience with complex, global organizations and 3+ years of S2P experience. You will be responsible for consulting with procurement departments, guiding them in transitioning business requirements to configuration requirements for our Source to Pay (S2P) solution.

As a process expert, you will drive efforts for S2P-specific process definition, re-engineering, improvement, and gap analysis during workshops with key customer sponsors and stakeholders. You will also advise customers on taking advantage of ServiceNow Creator Workflow Solutions standard capabilities to improve departmental processes.

Key responsibilities include leading customer design workshops, owning support of key customer process owners/Subject Matter Experts (SMEs), guiding customers in completing required documentation, drafting user stories, and guiding and advocating for the customer's needs throughout the engagement.

Our ideal candidate will have a strong understanding of leading industry S2P systems and tools, excellent communication skills, and experience in providing Knowledge-Centered Service / Support using technologies. If you are a team player with a customer-centric attitude and ability to deal with cultural diversity, we encourage you to apply.

We are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, and believe skills and experience are transferrable.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. We are proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.



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