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Chief Information Technology Infrastructure Manager

1 month ago


Fort Meade, Florida, United States Base2 Solutions Full time
Job Description:

The Chief Information Technology Infrastructure Manager provides strategic support for the implementation, troubleshooting and maintenance of our IT systems at Base2 Solutions. This role is responsible for managing IT system infrastructure and processes.

Key Responsibilities:
  • Configure, maintain, and troubleshoot Linux systems.
  • Experience with Docker, Kubernetes, vSphere would be an asset.
  • A familiarity with Ansible would be preferred.
Responsibilities:
  • Provide tier 1 (help desk) and tier 2 (escalation) problem identification, diagnosis, and resolution of issues.
  • Manage daily activities of configuration and operation of IT systems.
  • Assist users in accessing and using IT systems.
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning.
  • Provide in-depth experience in trouble-shooting IT systems.
  • Analyze and provide feedback to management for escalated tickets.
  • Support the dispatch system and hardware problems, and remain involved in the resolution process.
  • Configure and manage UNIX and Windows operating systems, install/loads operating system software, troubleshoot, maintain integrity of, and configure network components.
Requirements:
  • Ten years of experience as a Systems Administrator in similar scope, type, and complexity is required.
  • Bachelor's degree in Computer Science or related discipline from an accredited college or university is required.
  • Five years of additional software engineering experience may be substituted for a bachelor's degree.