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Operations Manager

2 months ago

Vergennes, Vermont, United States Berger Transfer & Storage Full time

**Job Summary**

At Berger Transfer & Storage, Inc, we are seeking an experienced Operations Manager to oversee our day-to-day operations in Chicago, IL. As a key member of our team, you will be responsible for managing our fleet of drivers, crew, and contractors, ensuring timely service and maintaining excellent customer satisfaction.

**Key Responsibilities:**

  • Manage a fleet of drivers, crew, and contractors to ensure on-time service and maintain timely data integrity.
  • Supervise our customer service and sales team to ensure excellent customer satisfaction.
  • Route and oversee delivery teams to maximize capacity and customer satisfaction.
  • Train local crew and contractors to ensure they meet our high standards.
  • Maintain excellent customer service quality rating.
  • Understand end-user customer needs and concerns on home delivery.

**Requirements:**

  • High School Diploma or Equivalent (required)
  • Secondary education in business operations is preferred
  • Minimum of 1 year Supervisor or Management experience with employee oversight
  • Minimum of 1 year experience in Household Moving or Trucking industry
  • Previous experience and strong understanding of budgeting and forecasting is preferred
  • Maintain an organized workspace and have the ability to complete tasks according to schedule
  • Strong multi-tasking skills required in a fast-paced environment
  • Solid geographic region knowledge
  • Must have excellent communication and organizational skills
  • Understand problems in moving furniture where damage occurs and how to prevent such damage
  • Fantastic problem-solving skills
  • Willing to learn multiple computer programs, and demonstrate previous successful experience with Microsoft Excel and Word
  • Self-starter, motivated by daily challenges

**What We Offer:**

  • Competitive Pay
  • Medical, Dental & Vision Benefits
  • Paid Time Off (begin accruing your very first day)
  • 401K
  • Employee Discounts with Verizon, Sketchers and more

**Berger Transfer & Storage, Inc is an Affirmative Action/Equal Opportunity employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.