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Manufacturing Customer Service Representative

2 months ago

Santa Clarita, California, United States Shelgin Partners Recruiting Agency Full time

Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at Shelgin Partners Recruiting Agency. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in the manufacturing industry.

Key Responsibilities

  • Act as the primary point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Monitor the progress of products from design through production to delivery, ensuring seamless communication with customers and internal stakeholders.
  • Collaborate with cross-functional teams to identify and implement process improvements, driving efficiency and quality in our manufacturing operations.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
  • Stay up-to-date with industry trends, regulations, and best practices to provide expert guidance to customers and internal teams.

Requirements

  • 2+ years of customer service experience in a manufacturing or related environment.
  • Proven track record of providing exceptional customer service, with a strong focus on problem-solving and conflict resolution.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining attention to detail.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
  • Knowledge of industry-specific regulations, such as DFARS and FARS, is a strong plus.

What We Offer

A competitive salary range of $70,000 to $80,000, plus a 5% bonus, and comprehensive benefits package.