Medical Service Professional
2 days ago
**Company Overview**
BioLife Plasma Services is a leading provider of plasma-derived therapeutics, committed to improving the lives of patients with rare and serious diseases. Our team is dedicated to delivering exceptional customer service and ensuring the safety and quality of our products.
**Job Description**
We are seeking a highly skilled Customer Experience Specialist to join our team at our Green Bay location. As a Customer Experience Specialist, you will be responsible for providing excellent customer service to our donors, ensuring their safety and well-being, and contributing to the success of our plasma donation center.
**Responsibilities:**
- Answer phone calls and greet donors in a friendly and professional manner
- Screen new and repeat donors, take and record vital signs, and administer finger stick tests as needed
- Maintain accurate records and coordinate donor compensation
- Identify opportunities for continuous improvement and implement changes using company-approved procedures
- Work a variety of shifts, including evenings, weekends, and holidays
What We Offer:
- Competitive starting hourly wage of $16.00 (may vary based on state or local minimum wage requirements)
- Eligibility for short-term incentives, medical, dental, vision insurance, 401(k) plan, company match, disability coverage, basic life insurance, tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits
- Opportunity to work in a fast-paced, dynamic environment with a team of dedicated professionals
Requirements:**
- High school diploma or equivalent required; 1+ year experience in customer-facing role preferred
- Ability to walk/stand for entire work shift, lift up to 32 lbs., and occasional lifting of materials up to 50 lbs.
- Fine motor coordination, depth perception, and ability to hear equipment from a distance required
- Prolonged glove wear required due to potential exposure to bloodborne pathogens
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