Telephone Triage Nurse

2 days ago


Dover, Delaware, United States Zufall Full time
Job Summary

The Telephone Triage Nurse is a critical role at Zufall Health, responsible for managing and responding to time-sensitive, symptom-based calls. This position requires strong clinical skills, effective communication, and the ability to work independently with minimal supervision.

Key Responsibilities
  • Assess patient needs and determine appropriate disposition, including scheduling appointments or directing patients for immediate care.
  • Maintain accurate and detailed records of patient interactions, including documentation in electronic medical records.
  • Communicate effectively with patients, families, and healthcare teams to ensure seamless care coordination.
  • Stay up-to-date with changing healthcare regulations, policies, and procedures to ensure compliance and quality care.
  • Collaborate with multidisciplinary teams to achieve optimal patient outcomes and improve healthcare services.
Requirements
  • Bachelor's Degree in Nursing required.
  • Minimum of two years clinical experience in ambulatory care setting or equivalent experience.
  • Bilingual English and Spanish required.
  • Strong critical thinking, communication, and customer service skills.
  • Ability to work with minimal supervision and adapt to changing work environments.
What We Offer

Zufall Health is an equal opportunity employer and offers a competitive salary range of $76,000.00 to $88,104.83. We are committed to providing a supportive and inclusive work environment that values diversity and promotes professional growth.


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