Automotive Customer Experience Representative
3 days ago
Estimated Salary: $60,000 - $70,000 per year
We are seeking an experienced Automotive Customer Experience Representative to join our team at INFINITI OF LAS VEGAS. This role is ideal for individuals who possess excellent communication skills and are passionate about delivering exceptional customer experiences.
Main Responsibilities:
- Develop and implement personalized customer engagement strategies to increase customer satisfaction and loyalty.
- Respond to customer inquiries in a timely and professional manner, providing accurate information about vehicle inventory, pricing, promotions, and dealership services.
- Coordinate sales activities, including scheduling appointments and conducting outbound calls to promote dealership offers and negotiate terms.
- Manage customer data and preferences in the dealership's CRM system, ensuring accurate and up-to-date information is available.
- Provide exceptional customer service by assisting with paperwork, addressing concerns, and following up with customers to gather feedback.
- Collaborate with sales teams to identify sales opportunities and schedule test drives for interested customers.
- Stay updated on current automotive industry trends, vehicle models, and dealership promotions to provide accurate and up-to-date information to customers.
- Attend training sessions and workshops to enhance product knowledge, sales techniques, and customer service skills.
- Achieve sales quotas and targets by utilizing effective sales strategies and following up on potential leads.
Required Skills and Qualifications:
- Work experience in customer-facing roles, preferably in the automotive industry.
- Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely in writing and by phone.
- Strong organizational and multitasking abilities to manage a high volume of customer inquiries and appointments.
- Proficient computer skills, including experience with customer relationship management systems.
- Demonstrated problem-solving skills and the ability to work independently and as part of a team.
- Automotive knowledge and familiarity with vehicle features, specifications, and financing options.
- Ability to build rapport and establish trust with customers, delivering exceptional customer service.
- Strong negotiation and persuasive skills to effectively sell dealership products and services.
- Professional appearance and demeanor, with excellent time management and punctuality.
- Valid driver's license and a clean driving record.
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