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Team Leader

2 months ago

Houston, Texas, United States A3H Foods, LLC Full time
Restaurant Operations Supervisor

Job Summary: We are seeking a highly motivated and experienced Restaurant Operations Supervisor to join our team at A3H Foods, LLC. As a key member of our management team, you will be responsible for leading and training a team of restaurant staff to deliver exceptional customer service and ensure the smooth operation of our restaurant.

Key Responsibilities:

  • Lead by Example: Maintain a high level of visibility and interact with customers to ensure a positive dining experience.
  • Model Excellent Customer Service: Demonstrate a genuine smile, friendly and positive attitude, and appreciate customers to make them feel welcome.
  • Order Accuracy and Timeliness: Ensure the timely and accurate delivery of all orders, conveying a sense of urgency to meet customer expectations.
  • Effective Conflict Resolution: Handle customer complaints effectively using a structured approach to resolve issues and exceed customer expectations.
  • Team Leadership: Supervise and train restaurant staff on workstation operations, delegate work, and provide feedback and recognition to motivate and inspire high performance.
  • Cleanliness and Maintenance: Maintain a clean and safe restaurant environment by following company cleaning and maintenance procedures.
  • Qualifications:
    • Education: High School Diploma or Equivalent preferred.
    • Experience: Minimum of 6 months of experience in a restaurant environment, with 1 year of supervisory experience in a customer service business preferred.
    • Certifications: Must be 100% certified in all workstations and attain ServSafe certification or other as required.
    • Availability: Must be available to work a minimum of 40 hours per week, including weekends and holidays, and have reliable transportation to and from work.

What We Offer:

  • Competitive Compensation: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Team Environment: A dynamic and supportive team environment.