Customer Service Representative

5 days ago


Burlingame, California, United States Massage Envy Full time

Overview: Massage Envy is a leading provider of massage therapy and wellness services. We are seeking a highly skilled Customer Service Representative to join our team in Burlingame.

Salary

$18.00 per hour, plus bonuses and commissions.

About the Job

This role involves providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow. The ideal candidate will be able to multitask, have great people skills, and be a supporter of total body care.

Key Responsibilities:
  • Provide outstanding customer service and help everyone feel valued and understood.
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
Benefits

We offer a competitive benefits package, including a 401(k) plan, employee referral bonus program, flexible schedule, and free monthly massages or other services.



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