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Operations Director

2 months ago

Atlanta, Georgia, United States Southern Home Services LLC Full time

About Southern Home Services LLC

Southern Home Services LLC is a leading provider of HVAC and plumbing services, seeking an experienced Operations Director to drive business growth and profitability.

Key Responsibilities:

  • Develop and Implement Business Strategy: Create and communicate a clear vision for the company, aligning with the overall direction and mission.
  • Lead Cross-Functional Teams: Manage and motivate multiple business layers, including sales, operations, and customer service teams.
  • Market Analysis and Expansion: Stay up-to-date on market trends, customer needs, and competitor activity, identifying opportunities for expansion and growth.
  • Performance Evaluation and Improvement: Develop and implement key performance indicators (KPIs) to measure business success, and make data-driven decisions to drive improvement.
  • Leadership and Development: Hire, train, and develop leadership staff, ensuring effective use of resources and customer satisfaction.
  • Process Optimization: Evaluate and improve business processes to maximize efficiency and profitability.
  • Customer Satisfaction: Ensure high levels of customer satisfaction through effective issue resolution and escalation management.

Requirements:

  • Minimum 4 Years of Experience: Proven experience in a management role, with a strong background in business development, operations, and customer service.
  • Leadership and Conflict Resolution: Demonstrated ability to lead and motivate teams, with experience in conflict resolution and employee development.
  • CRM Software Experience: Familiarity with customer relationship management (CRM) software, such as Service Titan.
  • Valid Driver's License: A valid driver's license is required for this role.

Preferred Qualifications:

  • Knowledge of Supervisory Principles: Understanding of supervisory principles, practices, and techniques.
  • Sales-Driven Approach: Proven ability to lead and motivate sales teams, with a strong focus on customer satisfaction.
  • Strong Computer Skills: Proficiency in Microsoft applications, with experience in data analysis and reporting.