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Field Service Engineer

1 month ago

Edwards, United States Arcata Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at Arcata Associates. As a key member of our Video Services team, you will be responsible for designing, installing, troubleshooting, and maintaining audio/visual systems and production systems.

Key Responsibilities
  • Train and mentor lower-level personnel in audio/visual systems and production systems.
  • Design, install, troubleshoot, and maintain audio/visual systems used in the Armstrong Integrated Support Facility (ISF).
  • Provide audio/video support for both live and post productions.
  • Perform preventive and remedial maintenance on equipment assigned to the Audio/Video Section.
  • Install new components and systems, and create and update audio/video engineering documents and diagrams.
  • Use electronic test equipment to troubleshoot issues.
  • Maintain, design, and troubleshoot broadcast video systems, including switchers, routing, and production.
  • Troubleshoot and repair audio/video distribution, audio and video consoles, cameras, videotape recorders, and playback devices.
  • Create equipment lists, rack and console conceptual audio/video and control diagrams, patch panel and custom I/O panel layouts for audio/video systems.
  • Design, install, and maintain audio/visual systems at NASA Armstrong and NASA Armstrong's off-site locations.
  • Perform maintenance on multi-media interfaces required for press feeds.
  • Research and recommend technological capabilities that provide cost-effective solutions for the customer.
  • Set up and maintain mobile television vans, evaluate, calibrate, adjust, and troubleshoot a wide range of broadcast equipment.
  • Perform operation systems checks and meet customer requirements to assure proper operation and dependability of NASA Armstrong's audio/video systems.
  • Configure, operate, and integrate video/audio switchers, cameras, patch panels, and related equipment.
  • Maintain proper documentation and drawings of Armstrong video systems per NASA and Arcata requirements.
  • Provide sustaining and developmental engineering on video and audio systems.
Requirements
  • Associate's degree in Electronics Technology or a similar field.
  • At least six years of related work experience, including a strong video and audio background.
  • Core competencies include in-depth knowledge of fiber optic transmission equipment, routing switchers, A/V encoders and decoders, UHD/HD cameras, VTRs, DVRs, and support equipment and formats.
  • Ability to evaluate, calibrate, adjust, and troubleshoot a wide range of broadcast equipment with minimal direction.
  • Ability to read schematics, wiring diagrams, and system drawings.
  • Ability to use electronic test equipment.
  • Ability to communicate effectively in both oral and written form.
  • Ability to apply the principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to establish and maintain successful work relationships with those contacted in the performance of this position.
  • Ability to analyze and resolve problems.
  • Ability to work independently with little direct supervision.
  • Ability to meet deadlines.
  • Ability to work in a team environment.
  • Ability to perform work in an ISO compliant/certified environment.
Preferred Qualifications
  • Extensive experience troubleshooting electronic circuits.
  • Successful experience with complex system installations.
  • Proficiency in the Windows, Mac, and Linux operating systems, as well as applications including Microsoft Office and Visio.
  • Ability to obtain and maintain a Government Security Clearance.
  • Must possess a valid driver's license.
  • Must obtain and maintain a U.S. Air Force Flight Line driver's license.
  • Ability to read, write, and understand English.
  • Ability to possess good interpersonal skills and strong analytical and problem-solving skills.
  • Ability to multi-task.
Work Environment, Physical, and Mental Demands

The position requires a typical office work environment, prolonged sitting while using the computer and the telephone, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communication, and constant mental alertness. Ability to use a computer to input and retrieve information and data. The position requires a significant amount of time utilizing a computer for reviewing documents, preparing reports and schedules, and responding to emails and phone calls. The ability to travel as required by the company is also necessary. Ability to lift and carry up to 50 pounds and use necessary safety equipment when required. Ability to operate heavy equipment, such as man-lifts, fork-lifts, JLG, and grove lifts. Ability to work in extreme weather conditions (wind, cold, and heat). Ability to climb stairs and work platforms. Ability to work extended and flexible hours, including weekends.