Senior IT Systems Engineer II

2 weeks ago

San Francisco, California, United States Cruise Full time
About the Role

Cruise is seeking a highly skilled Senior IT Systems Engineer II to join our team. As a key member of our IT organization, you will be responsible for designing, implementing, and managing our Enterprise Applications - Communication and Collaboration Platforms portfolio.

The ideal candidate will have a strong background in IT systems engineering, with experience in administering, configuring, and supporting Enterprise Application products. You will be responsible for leading the technical delivery of a wide variety of solutions under Corporate IT tools and technologies, as well as process automation and directly contributing towards improvement of employee experience at Cruise.

Key Responsibilities
  • Serve as a subject matter expert on implementation, management, and support of products and plugins across a suite of tools including but not limited to Google Workspace, Slack.
  • Program internal toolings to manage and integrate various business systems
  • Provide recommendations to end users and leaders on best practices and standardizations of implementation and designing new processes to best manage and administer the platforms
  • Develop metrics, dashboards, and advanced filters to provide internals teams observability needs across the portfolio
  • Determine ways to optimize and improve application management, adoptions and return on investment for the organization
  • Create and maintain detailed technical and user-facing documentation
  • Collaborate on problem resolution, team decisions, and project planning
  • Support multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins
  • Support and manage integrations to external systems with webhooks and API as required
Requirements
  • 6+ years of experience in the administration, configuration and support of Enterprise Application products which may include some or all of the following:
  • Ability to administer SaaS and on-prem platforms
  • Agile project management
  • 4+ years of experience programming back end systems
  • Programming: Python, GoLang, (language of your choice)
  • CI/CD pipelines processes familiarity
  • Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic
  • Ability to work independently across functions and work with all levels of users and management
  • Ability to act as a liaison between functional teams and identify dependencies
  • Strong verbal and written communication skills
Preferred Qualifications
  • Google Workspace Certifications
  • Project Management background
  • Familiarity with Product Led Development
  • AWS/GCP/Azure experience in a production environment
  • Terraform/Docker/Kubernetes experience
  • Ubuntu, PostgreSQL, Apache Tomcat, and NGINX experience

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