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Host Team Member

2 months ago

Somerset, New Jersey, United States IHOP Full time

Main Responsibilities:

• Greet and seat guests in a friendly manner, ensuring a positive first impression of our restaurant.

• Take orders and process transactions accurately and efficiently, using our software or order slips.

• Provide exceptional customer service, addressing guest needs and concerns in a timely and professional manner.

• Maintain a clean and organized workspace, adhering to health and safety standards.

• Collaborate with kitchen staff to ensure seamless food delivery and timely service.

• Upsell additional products and services when appropriate, promoting our menu offerings and promotions.

• Manage wait lists and guest flow, ensuring a smooth dining experience for all patrons.

• Process To-Go and Delivery Orders, ensuring accurate and timely preparation and delivery.

Requirements:

• Prior experience as a host or in a similar role is a plus, but not required.

• Excellent communication and teamwork skills, with the ability to multitask and work in a fast-paced environment.

• Ability to handle cash and credit transactions accurately and efficiently.

• Flexibility to work varied shifts, including mornings, evenings, and weekends.

• A positive attitude and a passion for delivering exceptional customer service.

Benefits:

• Competitive pay and benefits package

• Opportunities for advancement and professional growth

• Extensive training and support to ensure success in the role

• A dynamic and supportive work environment