Food and Beverage Operations Manager

3 days ago


Colorado Springs, Colorado, United States Great Wolf Lodge Full time
Restaurant Manager Job Description

At Great Wolf Lodge, we're seeking a skilled Restaurant Manager to lead our dining team and deliver exceptional service to our guests. As a Restaurant Manager, you'll be responsible for overseeing the daily operations of our restaurant, including staff management, inventory control, and quality customer service.

Key Responsibilities:
  • Develop and implement operational guidelines to ensure seamless service delivery
  • Recruit, select, and train dining room staff to meet our high standards
  • Prepare staff for service by introducing menus, teaching food presentation techniques, and conducting food and wine tastings
  • Maintain a clean and welcoming dining environment by inspecting and monitoring serving stations, table linens, floors, seating, lighting, and music
  • Protect restaurant assets by adhering to security policies and procedures
  • Prepare reports for facility management by identifying patron service requirements and observing and recording patron reactions to meals and beverages
Requirements:
  • High School diploma or equivalent
  • 1+ year of experience in a food service supervisor role with demonstrated people management, leadership, and team goal achievement
  • 1+ year of experience utilizing Point-of-Sale (POS) technology
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and holidays as needed
  • Successful completion of criminal background check and drug screen
Preferred Qualifications:
  • Prior experience with Micros POS
  • Serve-Safe and/or TIPS certification
  • Proven teamwork and ability to project a professional image
Physical Requirements:
  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time


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