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Patient Access Representative

2 months ago

Tiffin, Ohio, United States Ensemble Health Partners Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Ensemble Health Partners. As a Patient Access Specialist, you will play a critical role in ensuring the smooth and efficient flow of patient information and services.

Key Responsibilities:
  • Assign accurate Medical Record Numbers (MRNs) and complete medical necessity/compliance checks
  • Provide proper patient instructions and collect insurance information
  • Receive and process physician orders
  • Utilize an overlay tool to ensure accurate and efficient patient data entry
  • Provide excellent customer service as measured by Press Ganey
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls
  • Adhere to policies and provide excellent customer service in interactions with patients and other stakeholders
  • Conduct audits of accounts and ensure accuracy and timeliness of data entry
  • Pre-register patient accounts prior to visits and collect point-of-service collections
  • Explain general consent for treatment forms to patients and obtain necessary signatures
  • Review eligibility responses in insurance verification systems and select applicable insurance plan codes
Requirements:
  • 1+ years of customer service experience
  • High School Diploma/GED required
  • Certified Revenue Cycle Representative (CRCR) certification required within 9 months of hire
What We Offer:
  • Bonus incentives
  • Paid certifications
  • Tuition reimbursement
  • Comprehensive benefits package
  • Career advancement opportunities