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Operations Supervisor

2 months ago

Breaux Bridge, Louisiana, United States Whataburger Full time

Job Summary

We are seeking a highly motivated and experienced Team Leader to join our team at Whataburger. As a Team Leader, you will be responsible for leading a team of employees to provide excellent customer service and ensure the smooth operation of our restaurant.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service to ensure customer satisfaction and loyalty.
    • Respond to customer complaints and concerns in a professional and courteous manner.
  • Food Preparation and Delivery
    • Prepare and deliver food to customers in a timely and efficient manner.
    • Ensure that all food is prepared to our high standards of quality and presentation.
  • Daily Operations
    • Oversee the daily operations of the restaurant, including inventory management, scheduling, and employee supervision.
    • Ensure that all restaurant equipment and facilities are clean and well-maintained.
  • Quality Standards
    • Ensure that all food and beverages meet our high standards of quality and presentation.
    • Monitor and maintain quality control standards in all areas of the restaurant.
  • Fiscal Responsibility
    • Manage cash handling and inventory control to ensure accurate financial reporting.
    • Monitor and control labor costs to ensure efficient use of resources.
  • Leadership and Team Management
    • Lead and motivate a team of employees to achieve our goals and objectives.
    • Provide coaching and development opportunities to employees to enhance their skills and knowledge.
  • Communication and Problem-Solving
    • Communicate effectively with employees, customers, and management to ensure seamless operations.
    • Identify and resolve problems in a timely and professional manner.
  • Cleaning and Sanitation Procedures
    • Ensure that all cleaning and sanitation procedures are followed to maintain a clean and safe environment.
    • Monitor and maintain cleaning schedules to ensure that all areas of the restaurant are clean and well-maintained.
  • Certifications and Training
    • Ensure that all employees have the necessary certifications and training to perform their duties.
    • Monitor and maintain employee training records to ensure compliance with regulatory requirements.
  • Restaurant Image and Brand Standards
    • Ensure that the restaurant maintains a clean and well-maintained appearance that meets our brand standards.
    • Monitor and maintain our brand image to ensure consistency across all locations.

Qualifications

  • Education and Experience
    • Bachelor's degree in Hospitality, Business, or related field.
    • Minimum 2 years of experience in a leadership role in the food service industry.
  • Skills and Abilities
    • Excellent communication and leadership skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong problem-solving and analytical skills.
    • Ability to maintain a clean and safe work environment.

Benefits

  • Compensation and Benefits
    • Competitive salary and benefits package.
    • Opportunities for career growth and advancement.
  • Professional Development
    • Training and development opportunities to enhance skills and knowledge.
    • Leadership development programs to enhance leadership skills.
  • Work-Life Balance
    • Flexible scheduling to ensure work-life balance.
    • Opportunities for advancement and career growth.