Whitewater Ambassador

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at the U S National Whitewater Center. As a key member of our Guest Services Department, you will be responsible for creating a welcoming and engaging experience for our guests.

• Provide exceptional customer service and support to guests, ensuring a positive and memorable experience.
• Maintain accurate knowledge of our activities, products, and services, and communicate this information to guests in a clear and concise manner.
• Work collaboratively with other departments to ensure seamless execution of events and activities.
• Check-in reserved guests, print wristbands, and provide directions and information as needed.
• Prepare for the arrival of large groups and ensure a smooth and efficient check-in process.
• Actively communicate with all departments to facilitate the best possible experience for each guest.

• Maintain a clean, professional, and healthy appearance, and adhere to dress code standards.
• Excellent customer service and communication skills.
• Able to work well under pressure and make decisions independently.
• An honest and sincere passion for helping others and providing guidance.
• Adequate typing skills and the ability to quickly adapt to new software systems.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions.
• Must be able to lift and carry at least 50 pounds.
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.

• Access to the Whitewater Center's pass activities.
• Staff discount program and pro deals.
• Non-Matching 401K plan.

We are an equal opportunity employer and comply with all applicable laws prohibiting discrimination in employment. We invite you to join our team and contribute to creating a welcoming and engaging experience for our guests.