Network Support Specialist

5 days ago


Salisbury, Maryland, United States Capital One Full time

Job Description:

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This Network Support Specialist role is a critical position at Capital One, requiring an individual with strong technical skills and the ability to multitask. The primary responsibility of this position is to support the company's network and wireless environments.

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Main Responsibilities:

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  • Provide guidance and assistance to users regarding Branch and Café networks, hardware, software, and wireless equipment.">
  • Identify and address issues using provided tools.">
  • Perform daily monitoring, updating, and closing of incident tickets.">
  • Escalate issues as needed and maintain communication with customers, technical teams, and vendors within established service level agreements.">
  • Inform management of potential problems and identify problem trends.">
  • Create and maintain support documentation and training materials.">
  • Implement new strategies or procedures when required.">
  • Assist with installs, configure, and upgrade device hardware and software as needed.">

Required Skills and Qualifications:

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  • High School Diploma, GED, or equivalent certification.">
  • At least 1 year of experience in IT Systems and infrastructure.">
  • At least 1 year of experience with TCP/IP protocols.">
  • At least 1 year of experience with Windows or Linux operating systems and support.">
  • At least 1 year of experience in Network Management and Monitoring Tools and Utilities.">

Benefits:

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Capital One offers a comprehensive and competitive set of benefits that support your total well-being. This includes health, financial, and other benefits that are designed to help you thrive in your career and personal life.

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About Capital One:

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Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.

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Estimated Salary: $60,000 - $80,000 per year



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