Onsite Operations Manager

2 days ago

Springfield, Ohio, United States Indeed Flex Full time
Job Title: Onsite Supervisor

We are Indeed Flex, a company that helps people get jobs. We're looking for an Onsite Supervisor to join our team.

About the Role

The Onsite Supervisor will be responsible for overseeing daily operations at a customer's facility, ensuring seamless service delivery. This role reports directly to the Onsite Manager and may support a hub-managed account where recruiting occurs at the hub or client site.

Key Responsibilities
  • Build and maintain good relationships at all levels of the customer's organization and deliver world-class customer experience.
  • Provide and analyze reports on Indeed Flex bookings and other activities, supporting the implementation of new processes and procedures.
  • Facilitate new hire recruitment, orientations, and pre-training with Flexers for proper transition to assignment.
  • Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy.
  • Play an integral role in managing all day-to-day operations, liaising between Indeed Flex's internal stakeholders with frequent opportunities to work directly with our clients and Flexers.
  • Perform quality control functions, such as tracking Flexer attendance, productivity, and overall job performance to ensure Customer Satisfaction (CSAT).
  • Maintain compliance with Indeed Flex operations, systems, and employee record requirements, ensuring adherence to customer agreements for background checks, drug screening, billing, and other terms.
  • Enter and maintain accurate and timely account and Flexer information in the operating system.
  • Support Indeed Flex Safety requirements and participate in the customer's safety program, ensuring employees follow safety policies and PPE requirements, and conduct accident reviews, investigations, and injury reporting as needed.
  • Build and maintain an in-depth understanding of our platform and its benefits, and implement employee programs and activities to improve KPI performance, such as absenteeism and turnover.
  • Communicate regularly on account status to the Indeed Flex leadership team.
  • Support the Onsite Manager in completing and facilitating quarterly partnership review meetings with the customer and the Indeed Flex team, ensuring quality and continuous improvement.
Requirements
  • Strong understanding of technology to drive a tech-enabled solution for clients, partners, and the Flexer, including Google Workplace, Slack, Salesforce, Excel, Shared Drives, Notion, RingCentral, etc.
  • Demonstrated success in delivering exceptional levels of customer service and/or technical support to a diverse audience via email, chat, and phone channels.
  • Demonstrated capabilities to manage workload, set priorities, and resolve issues with minimum direct supervision and minimum escalations.
  • Working knowledge of Windows and Mac operating systems.
  • Working knowledge of Android and Apple OS mobile operating platforms.
  • Exceptional written and verbal communication skills to collaborate and support effectively and efficiently with Flexers, Clients, and internal groups in order to resolve issues promptly and professionally.
  • Passionate about technology enablement and delivering exceptional user experiences.
  • Curiosity to actively seek out new ways to utilize or improve technologies, systems, and processes internally to benefit the entire team.
  • Strong organizational, time management, and prioritization abilities.
  • Excellent customer service mindset to deliver an outstanding experience, even in less-than-ideal situations with frustrated and disenfranchised users and clients.
Benefits
  • $48,000 - $62,000 base.
  • Performance-based bonus/commission.
  • Medical, Dental, Vision, and 401K.
  • Access to all Company & Employee Benefits.
  • 25 days PTO (prorated) + Birthday Day Off.
  • 8 Public Holidays.
  • Duvet days.
  • Laptop.
  • Volunteer days.
  • STIPs (Short Term Incentive Plan).
  • Regular team-building events.

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