IT Systems Architect

2 weeks ago


San Francisco, California, United States Canary Technologies, Co. Full time

Canary Technologies, Co. is a fast-growing enterprise hospitality technology company that offers innovative solutions to drive efficiency and enhance the guest experience.

We provide hotels with cutting-edge technology to replace antiquated systems. Backed by top investors in Silicon Valley, including Y Combinator, we are trusted by thousands worldwide and serve some of the world's largest and most iconic hotel brands.

About the Role

We are hiring a Senior IT Systems Engineer to join our Engineering team and support our next phase of growth. This position requires a strong background in IT systems as we work to improve Canary's systems and processes, enabling us to scale the company.

This role involves serving as the primary IT point of contact and escalation point. You will establish working relationships with internal teams to understand, prioritize, and effectively deliver IT support requests and projects.

  • You will review and delegate high-priority requests as required.
  • Troubleshoot and identify the root cause of complex software and hardware issues to prevent repetition.
  • Establish processes and metrics to help identify areas of improvement and celebrate great work being done.
  • Perform hands-on fixes at the desktop level, installing and upgrading software, and configuring systems and applications in collaboration with other IT team members.
  • Manage user access related to onboarding and offboarding team members.
  • Deliver new hire IT orientation.
  • Develop and contribute to knowledge base articles for end-user reference.
  • Manage IT asset inventory and lifecycle management program.
Key Qualifications

To be successful in this role, you should have:

  • A minimum of 6 years of experience in IT systems engineering.
  • Proficiency in system design, implementation, and troubleshooting across various IT environments.
  • Experience in a high-growth organization or startup environment.
  • Strong knowledge of server and network infrastructure, including hardware, software, and cloud technologies like Google Workspace, Google Cloud, Amazon Web Services.
  • Experience with Apple and Microsoft Windows operating systems, hardware, and software.
  • Previous experience administering identity providers.
  • Previous experience managing and administering a centralized MDM solution.
  • Commitment to continuously improving Canary's security posture.
  • Ability to travel to remote sites as required.
Salary and Benefits

The estimated salary range for this position is $160,000 - $180,000 per year. We offer a comprehensive benefits package, including:

Canary Days: Regular company-wide days off to recharge.

Self-Improvement Club: Monthly goal-setting and budget allocation for personal development.

Professional Development Chaps: Budget for cross-functional professional development conversations.

Travel Reimbursement: Stipend for visiting offices in New York, San Francisco, or Dallas, with opportunities to explore new cities.

Personal Travel Reimbursement: Credit towards stays at partner hotels.



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